Privacy Policy

Data Protection and Privacy Policy published January 2013 for the Mosaic Holidays Ltd website

Please find below our privacy policy for the website which shall be deemed to be incorporated into our terms and conditions. We are Mosaic Holidays Limited (trading as 'Mosaic Holidays Ltd') and our registered address is Enterprise House, Beeson’s Yard, Bury Lane, Rickmansworth, Herts. WD3 1DS.

Mosaic Holidays Ltd takes the privacy of its customers data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of one of our distribution channels. Those distribution channels will include our website, WAP, PDA and digital TV services, and other channels as they evolve. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.

When you browse the site, we do not collect personal information about you. The only way we are able to collect any kind of personal information is if you provide it to us. To book a holiday with us, we need to collect information about you process the booking. This information may include such details as your name, your address and your credit card details. We disclose your information to third parties only for the purpose of completing your transaction with us, providing the services to you and for the purposes of associated administration and obtaining professional advice. Mosaic Holidays may use the information provided by you to contact you about your holiday, should this be necessary.

Mosaic Holidays may also use this information to contact you with news and future offers. If you would prefer your information not to be used in this way, you should indicate this where appropriate. If you would like to change your preference, want any further information or have any queries, please contact us at Mosaic Holidays Sales Department, 11 Windmill Place, Windmill lane, Hanwell, Middx. UB2 4NJ.

When you view our site by linking from another web page we may store the name of that web page for purposes of internal administration and any contact with Mosaic Holidays, either online or by telephone, may be recorded for training and monitoring purposes.

When do we collect data?
We can collect data on you from a variety of different sources these include.

1. When you purchase products or services from the site or via any of our other distribution channels.
2. When you become a subscriber;
3. When you speak to our reservations personnel;
4. Via explicit data capture measures, for example by entering competitions and completing surveys;
5. Via implicit data capture measures such as studying which pages you read the most and the use of cookies.
In any of the above cases the data we collect could be personal data.

What do we do with your personal information?
When you buy anything via the site or give us any personal data as indicated above , we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.

Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you.

Mosaic Holidays Ltd retains and uses your personal information to provide you with the best remote commerce experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons we record most of the calls you make to us.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.

Each web site owned and operated by the Mosaic Holidays Ltd group uses cookies. A cookie is a small text file of which there are three types, namely:

Session cookies: These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us and this cookie just reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it is still there). These are required for the site to function but are not used in any way to identify you personally.

Permanent cookies: These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. For instance if you were looking at hotels last time you were on the site and we have a great hotel deal we may use this cookie to recognise you and show you our great deal. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.

Although you cannot block "session" cookies as they are required for our site to function correctly you can configure your internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the internet browser you use (for example, Microsoft Explorer, Firefox, Safari etc) and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer's website where you should be able to receive all the information you need."

Storage of Credit/Debit Card Numbers
The credit/debit number is passed through to our partners at Nat West Streamline for validation and debit via our booking system. Once you enter your credit/debit number it is encrypted so that nobody else can read it.

Other Sites You Link To
Mosaic Holidays, its employees, contractors, agents, and owners are not responsible for the privacy policies or content of any websites which it may link to. Also ABTA protection does not apply to any non-ABTA member websites which we link to.

Data Protection Information
In the UK we operate and are registered in accordance with applicable data protection legislation. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Where your accommodation is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will only pass data, including sensitive information, to people responsible for your accommodation arrangements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed to the relevant persons. You are entitled to a copy of the information held by us about you. If you would like to see this information please contact us. There will be a small charge for this.

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Mosaic Holidays Ltd in the manner set out in this Privacy Policy. Some information and e-mails sent to Mosaic Holidays Ltd may be used as testimonials but no e-mail address or contact details will be displayed.

Opt-Out Policy
Mosaic Holidays Newsletter subscribers have the option to opt-out of receiving further information from us by emailing us at or writing to us at the company address.

Change / Modify Details
To change your e-mail address details, send an e-mail with your correct details to: If you need to modify or change your personal details after you have made a purchase on the site please contact us as soon as possible.

If you have any questions or concerns about the information we hold about you, you can also contact us.